Vertigo Ltd Privacy Policy

Vertigo Ltd (the company) believes that good privacy is good business. Being in possession of personal information carries with it the responsibility to ensure that it is used in accordance with legislative requirements as well as customer expectations. The company’s privacy practices pivot on three core aspects, “Respecting privacy”, “Safeguarding personal information”, and “Enabling trust”. As systems and processes become more complex, personal information becomes more vulnerable to a variety of risks, including loss, misuse, unauthorized access, and unauthorized disclosure. Our customers look to us to ensure that their personal information is properly protected while in our care. The company considers the fair and lawful treatment of personal information as key to its business and one of the prerequisites for the achievement of its strategic goals.

Definition of the Company's Role

Vertigo Ltd acts as an agent in the collecting processing and maintenance of data for the fully functioning of the systems and technologies developed for and on behalf of our clients.

Information We Collect

Automatically Collected Information

Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your transaction activity and patterns.

Device Information

We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, mobile network information including phone number, and device identifiers.

Location Information

We collect device location information to process orders and deliveries. This location collection is done in the background.

Status Information

We collect information about your activities on Vertigo Ltd Products, Services & technologies and status message changes on our Services, when you last used our Services and when you last updated.

Third-Party Providers

We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with companies to provide our infrastructure, delivery, and other systems, help us understand how people use our Services, and market our Services. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.

Third-Party Services

Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.

Third-Party Providers

We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms.

How We Use Information

We use all the information we have to help us operate, provide, improve, understand, customize, support, and optimize the functions of our operations.

Our Services

We operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services. We understand how people use our Services, and analyze and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us.

Safety and Security

We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.

Communications about Our Services

We communicate with you about our Services and features and let you know about our terms and policies and other important updates.

Information You And We Share

You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.

Assignment, Change Of Control, And Transfer

All of our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner.

Law and Protection

We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to:

Updates to Our Policy

We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Last Modified” date at the top of this Privacy Policy. Your continued use of our Services confirms your acceptance of our Privacy Policy, as amended. If you do not agree to our Privacy Policy, as amended, you must stop using our Services. Please review our Privacy Policy from time to time.

Contact Us

If you have questions about our Privacy Policy, please contact us.

Vertigo Ltd
P.O. Box 31460,
Chichiri, Blantyre 3
Malawi.
Email: info@vtigo.com